The Infolink team supports and manages wireless and wired environments large and small. Our key value proposition is the customization of service that we provide to all of our customers.
We ensure attention to detail in the onboarding process and thus create a customer support and escalation process for all customers. The elements of our Remote Managed Services include:
1. New Customer Support Design meeting – our engineers take all of the information gathered during the sales process and review it with the customer to ensure that expectations are met with methodology.
2. The customer is in control – How do you want your remote management experience to work for you? We can customize alerting, escalation procedures and remediation processes to fit your needs. The output of this process is a Method of Procedure that is followed by all of our Network Operations Center support team.
3. Quarterly process review, upgrade and patch planning – The Infolink USA lead engineer who is responsible for your specific RMS solution will meet with you and your team quarterly to review tickets, discuss changes, review patch and other upgrades and implement any new policies desired.
4. Event driven support: The Infolink USA team is your behind the scenes support team. If you have a large event or series of events, we will staff accordingly and can blend onsite and remote support if necessary. Further, event specific, extra coverage and capacity can be provided. Your wireless network will always meet the Service Level Agreement you desire.